Sneha Elevators, WhatsApp Automation & AI Support System

About Sneha Elevators

Sneha Elevators is an established elevator company offering installation, maintenance, and support services across residential and commercial projects. With a growing customer base, timely communication and service coordination are critical to maintaining trust and service quality.

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The Challenge

Before automation, Sneha Elevators relied heavily on manual communication methods:

• Service and breakdown updates shared via calls
• Customers repeatedly following up for status updates
• Technicians informed manually, causing delays
• Leads coming from multiple channels without proper tracking
• No centralized system for WhatsApp communication
• Limited capability to send bulk updates or announcements

This resulted in:

• Delayed responses during breakdowns
• High dependency on manual follow-ups
• Missed or delayed lead responses
• Increased operational workload

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The Accucia Solution

Accucia implemented a WhatsApp based automation and AI support system, designed specifically for elevator service operations covering customers, technicians, and internal teams.

AI-Powered WhatsApp Chatbot

• Customers interact directly with Sneha Elevators on WhatsApp
• Chatbot understands queries related to services, breakdowns, and inquiries
• Provides instant responses and guidance

Live Agent Support on WhatsApp

• Seamless handover to a live agent when required
• Enables resolution of complex or case specific queries
• Balances automation with human support

Service & Breakdown Triggers

• Automated WhatsApp alerts for service and breakdown updates
• Real-time triggers sent to technicians
• Faster response and improved coordination

Lead Capture & Integration

• Responsive chatbot collects customer leads directly from chat
• Lead data automatically pushed into Sneha Elevators system
• Ensures no inquiry is missed

WhatsApp API for Utility & Marketing Messages

• Utility messages for service updates and notifications
• Marketing messages for offers and announcements
• Compliant message templates via WhatsApp API

Broadcast Panel for Bulk Communication

• Send bulk WhatsApp broadcasts without saving numbers
• Share service notices, updates, and marketing messages
• One-click communication at scale

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Mobile App Screenshots

The Impact

• Faster communication during service and breakdown scenarios
• Reduced manual follow-ups for updates
• Improved technician response coordination
• Automated lead capture from WhatsApp conversations
• Better visibility and consistency in customer communication

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Why This Project Matters

This project demonstrates how WhatsApp can be transformed into a powerful operational channel for service driven industries like elevators.

For Accucia, this engagement highlights our ability to:

• Build industry specific automation systems
• Integrate AI chatbots with real operational workflows
• Enable scalable customer communication through WhatsApp
• Deliver systems that work in real world service environments

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Technologies Used

• WhatsApp Business API
• AI-based Natural Language Processing (NLP)
• Secure backend services
• Broadcast & messaging workflows

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The Transformation

Sneha Elevators moved from manual, call dependent communication to a WhatsApp driven, automated service and engagement system, improving response time, lead handling, and overall operational efficiency.

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Building Scalable Service Automation

This case reflects Accucia’s expertise in delivering WhatsApp automation solutions that combine AI, real time triggers, and human support designed to scale with business growth.

We build systems that keep service operations moving without friction.