Galaxy Hospital - Advanced Gastroenterology Patient Care App

About Galaxy Hospital & Dr. Sandip Kalokhe

Galaxy Hospital, led by renowned Gastroenterologist and Hepatologist Dr. Sandip Arvind Kalokhe (MBBS, MD, DM - Med), is Ahmednagar’s premier destination for digestive and liver health. Dr. Kalokhe specializes in expert diagnosis and treatment of gastroenterological and hepatological conditions, providing comprehensive care for patients suffering from digestive disorders, liver diseases, and related complications.

The hospital offers specialized services including gastroscopy, colonoscopy, endoscopy procedures, liver disease management, hepatitis treatment, gastrointestinal disorder diagnosis and therapy, inflammatory bowel disease care, and advanced digestive system interventions. With state-of-the-art endoscopy equipment and a patient-centric approach, Galaxy Hospital has established itself as a trusted name in gastroenterology across Ahmednagar and surrounding regions.

The Galaxy Hospital app represents a digital extension of this care philosophy—helping patients access quick resolutions to their queries whether they’re hospitalized or at home, providing health education through tips and disease-related articles, and ensuring emergency support is always just one tap away.

The Challenge

Gastroenterology patients face unique challenges requiring specialized digital solutions beyond generic hospital apps.

Emergency Communication Crisis: Gastroenterology patients experiencing acute symptoms—severe abdominal pain, gastrointestinal bleeding, liver complications—needed immediate help but struggled to communicate emergencies effectively. Calling hospitals during panic situations was difficult. Family members away from patients couldn’t be alerted instantly during medical emergencies. No systematic way existed for patients to trigger rapid response from both hospital and loved ones simultaneously.

Service Information Gap: Patients and prospective patients didn’t understand specialized gastroenterology procedures—what is gastroscopy vs. colonoscopy, what does endoscopy involve, how is ERCP performed, what conditions require hepatology consultation? Medical terminology confused patients preventing informed decision-making. No visual or educational resources explained procedures reducing anxiety and building understanding.

Pricing Opacity: Medical procedure costs remained mysterious until billing—patients had no advance idea what gastroscopy, colonoscopy, biopsy, or other procedures would cost. This financial uncertainty created stress, prevented budgeting, and sometimes delayed necessary treatment. Lack of transparent pricing affected trust and patient satisfaction.

Query Resolution Delays: Patients with questions—post-procedure care doubts, medication queries, symptom concerns, dietary guidance—had to call during office hours or wait for next appointment. Many questions went unasked leading to anxiety or improper care. No systematic channel existed for quick query resolution whether patient was admitted or at home recovering.

Emergency Contact Management: Patients needed quick access to trusted contacts during emergencies—family members, hospital staff, ambulance services—but contact information was scattered across phone books, paper lists, or memory. During stressful medical situations, finding and dialing correct emergency contacts wasted critical time.

Health Education Deficiency: Gastroenterology requires significant patient education—dietary modifications for IBS, lifestyle changes for liver health, warning signs of complications—but traditional pamphlets or verbal instructions during consultations weren’t retained. Patients needed ongoing access to reliable health information specific to their digestive and liver conditions.

Insurance Complexity: Understanding health insurance coverage for specialized gastroenterology procedures confused patients. What’s covered, what requires pre-authorization, which procedures qualify for cashless treatment—this information asymmetry created administrative burden and delayed treatments.

Hospital Communication: Important hospital announcements—OPD closure dates, special health camps, new procedure availability, doctor schedule changes—didn’t reach patients effectively. Phone calls and SMS had limited reach and engagement.

Our Solution

We built a comprehensive gastroenterology-focused patient care application addressing the unique needs of digestive and liver health patients with specialized features beyond standard hospital apps.

Mobile App Showcase

Key Features

Intelligent Home Dashboard

Dual-tab navigation system with Language selection for multilingual accessibility (English, Marathi, Hindi) and History tracking showing past interactions and records. Icon-based feature access including Services for procedure catalog, Gallery showcasing facilities and procedures, Health Insurance information and management, Health Tips for digestive wellness, Phone Directory for quick contacts, and Complaints/Queries for issue resolution. Bottom navigation with Home, Favorites for quick access, Location for hospital directions, and Settings for app configuration. Clean, medical-grade interface design inspiring confidence and ease of use.

Comprehensive Services Catalog

Detailed gastroenterology and hepatology service listings organized by specialty categories with Endoscopy Services showing Gastroscopy (upper GI endoscopy) with procedure description, indications, preparation requirements, duration and recovery, Colonoscopy for lower GI examination with complete procedural details, and ERCP (Endoscopic Retrograde Cholangiopancreatography) for biliary and pancreatic conditions. General Services including consultation types, diagnostic services, follow-up care, and preventive health checkups.

Rich service information with high-quality procedural images showing actual endoscopy equipment and examination rooms, detailed procedure descriptions explaining step-by-step process in patient-friendly language, indication lists showing which symptoms or conditions require each procedure, preparation instructions with dietary restrictions and medication guidelines, procedure duration and recovery time expectations, risk and complication information for informed consent, and success rates and benefits. Service booking inquiry with direct appointment request functionality. Related services suggestions guiding patients to comprehensive care.

Panic Button - Emergency Alert System

Prominent emergency feature with large, accessible panic button on dedicated panic screen. Visual medical emergency icon with red cross symbol creating immediate recognition. Emergency alert functionality including Medical Emergency button instantly notifying hospital emergency department, Call Ambulance button directly connecting to nearest ambulance services with GPS location sharing, and automatic alert sending to all saved emergency contacts simultaneously.

Emergency contact notification with SMS and call alerts to family members, location sharing showing patient’s current GPS position, hospital notification alerting Galaxy Hospital emergency team with patient details, and ambulance dispatch coordination. Panic button accessibility from any screen within app via quick access. Emergency mode activation preventing accidental cancellation. Emergency history log tracking all panic button activations. Audio/visual confirmation of alert sent providing reassurance. One-touch emergency calling without navigating menus. Critical for gastroenterology emergencies like severe GI bleeding, acute abdominal pain, or hepatic encephalopathy requiring immediate intervention.

Emergency Contact Management

Comprehensive emergency contact system with contact addition for family members including name, relationship (Brother, Wife, Father, Son, etc.), phone number with verification, and priority level. Multiple contact support allowing 5-10 emergency contacts. Contact categorization by relationship type. Panic alert recipients automatically notified when panic button pressed with SMS alert including patient name and location, call alert option for voice communication, and WhatsApp message if available.

Contact management with edit/update functionality, delete contacts no longer needed, reorder priority determining notification sequence, and test alert feature ensuring contacts are reachable. Quick dial buttons enabling one-touch calling to any emergency contact. Contact groups for different emergency scenarios (medical, family, friends). Emergency contact sync across devices. Backup emergency contacts if primary unreachable.

Transparent Rate Card System

Complete pricing transparency with tabbed rate card interface showing List view of all services and charges, Values displaying pricing details, Account Details for billing information, and Rate Cart for service estimation. Service pricing including First Visit consultation charges (₹400), Later Visits follow-up fees (₹300), Visit after 6 Months extended follow-up rate (₹400), and procedure-specific pricing.

Specialized procedure rates with Gastroscopy complete pricing (₹2000), Colonoscopy full cost (₹3000), Anaesthesia Charges (₹1000), Biopsy fees (₹500), Sonography charges (₹800), and other diagnostic test pricing. Package deals for multiple procedures. Insurance coverage indicators showing which services are typically covered. Payment mode information (Cash, Card, Insurance, Online). Estimate calculator allowing patients to calculate total expected costs. Cost comparison helping understand value. Detailed billing breakdown showing component-wise charges. Rate validity information noting pricing currency. Download rate card for offline reference. Complete financial transparency building trust and enabling informed healthcare decisions—rare in Indian medical sector.

OPD Status & Hospital Information

Real-time OPD (Outpatient Department) status updates with visual notifications showing “OPD is closed” messages, closure dates and duration (e.g., “27 Sep 2017 to 29 Sep 2017 OPD is closed”), reason for closure if applicable (holiday, conference, emergency), reopening date and time, and alternative consultation options. Proactive communication preventing wasted patient visits. Hospital timings showing regular OPD hours, special clinic timings, emergency services availability (24/7), and procedure scheduling windows.

Doctor availability status indicating when Dr. Kalokhe or specialist team members are consulting. Holiday calendar showing upcoming closures. Push notifications alerting about unexpected OPD changes. Historical closure records for reference. Contact options during closure for emergency consultations.

Medical Gallery - Visual Education

Rich media gallery showcasing hospital facilities and procedures with Service Categories including Endoscopy showing state-of-the-art endoscopy suite, equipment, and procedure images, General consultations displaying consultation rooms and diagnostic facilities, and Facility Tour presenting reception, waiting areas, procedure rooms, and recovery areas.

Educational content with procedure videos demonstrating what patients can expect during gastroscopy or colonoscopy, before-and-after images showing successful treatment outcomes (with patient consent), equipment photos building familiarity and reducing anxiety, and staff introduction showcasing medical team. Gallery organization by service type or facility area. High-resolution images with zoom capability. Image descriptions explaining what’s shown. Download favorite images for reference. Social sharing for education. Visual transparency demystifying medical procedures and facilities.

Health Insurance Integration

Health insurance management and information with insurance policy details entry including insurer name, policy number, coverage limits, and validity dates. Cashless treatment information showing which procedures qualify, network hospital verification, pre-authorization requirements, and claim settlement process.

Insurance document storage with policy copy upload, ID card saving, claim form templates, and past claim records. Coverage checker for specific procedures. Insurance partner list showing tie-ups with Galaxy Hospital. Claim assistance with guidance on documentation required, claim filing process, follow-up procedures, and reimbursement timelines. Insurance query submission for coverage questions. Financial planning tool helping patients maximize insurance benefits.

Health Tips & Disease Information

Curated health education content focused on digestive and liver health with Health Tips categories including Digestive Wellness tips on maintaining gut health, Liver Care guidelines for hepatic health, Dietary Guidance nutrition advice for GI conditions, Lifestyle Modifications for chronic conditions, and Post-Procedure Care recovery instructions.

Disease-specific information with articles on common conditions like IBS (Irritable Bowel Syndrome), GERD (Gastroesophageal Reflux Disease), Hepatitis, Cirrhosis, Inflammatory Bowel Disease, Peptic Ulcers, Gallstones, and Pancreatitis. Symptom guides helping patients recognize warning signs. Treatment options overview explaining available therapies. Preventive care emphasizing early detection and lifestyle. Content in multiple languages for accessibility. Bookmark favorite articles. Share tips with family. Push notifications for new content. Video explainers for complex topics. Infographics for visual learning. Expert authorship by Dr. Kalokhe and team ensuring medical accuracy.

Phone Directory - Quick Contact Access

Comprehensive contact directory with Hospital Contacts including Galaxy Hospital main number with click-to-call, Emergency department direct line, Appointment booking desk, Billing and accounts department, Pharmacy contact, and Laboratory services. Specialist Contacts with Dr. Sandip Kalokhe direct line, Assistant doctors and medical team, Nursing station, and Administrative office.

Emergency Services showing nearest ambulance services with location-based listing (Nobel Ambulance +91-9423928700, Firodiya Trust +91-241-2355120, Shri Shaneshwar Devasthan Trust, etc.), blood banks for emergency transfusion, diagnostic labs for urgent testing, and pharmacies for medication. Contact categorization for easy navigation. Favorite contacts quick access. Recent calls history. Call directly from app without copying numbers. Location integration showing contact addresses on map. Operating hours for each contact. Emergency-ready contact management saving critical time during medical situations.

Complaints & Queries Resolution

Comprehensive feedback and query system with Query Submission allowing patients to ask questions including post-procedure doubts (diet after gastroscopy, activity restrictions after colonoscopy), medication concerns (dosage, side effects, interactions), symptom questions (is this normal recovery or complication?), and general health queries. Complaint Categories covering medical care quality concerns, administrative issues, billing disputes, facility problems, and service feedback.

Submission form with query/complaint type selection, detailed description text area, urgency level marking (Urgent, Normal, Low), photo upload for visual documentation, and patient identification. Tracking System with unique ticket number for reference, status updates (Received, Under Review, Responded, Resolved), estimated response time, hospital response viewing answer from medical or admin team, and resolution rating for feedback quality.

Query history showing all past submissions and responses. Push notifications on query status change. In-app chat option for follow-up questions. Anonymous submission for sensitive complaints. Expert resolution with medical queries answered by Dr. Kalokhe or qualified team. Response time targets ensuring timely assistance. Patient communication channel whether hospitalized or at home.

Account Details & Specialist Information

Specialist Profiles showcasing hospital medical team with Dr. Sandip Arvind Kalokhe profile displaying full name and photo, qualifications (MBBS, MD, DM - Med), specialization (Gastroenterologist & Hepatologist), experience years and expertise areas, consultation timings, and appointment booking. Dr. Mrs. Anjali Kalokhe profile for complementary specialization (MD, DNB - Radiology) with qualifications, expertise, schedule, and contact.

Professional credentials display establishing expertise and building patient confidence. Awards and recognition showcasing medical achievements. Publication and research if applicable. Professional memberships and associations. Account Management with patient profile maintenance including personal details, medical history summary, past consultation records, and saved documents. Login/logout functionality. Password change and security. Notification preferences. Language preference setting. Data privacy controls.

Technical Architecture

Native Mobile Applications: Android (Kotlin) development providing robust, high-performance app with Material Design principles, Coroutines for non-blocking operations, ViewModel and LiveData for reactive UI, and Room for local database. iOS (Swift) delivering native experience with SwiftUI for declarative interface, Combine framework for reactive streams, Core Data for persistence, and HealthKit integration for medical data.

Django Backend Framework: Python-based RESTful API with Django REST framework for clean API design, PostgreSQL ORM for database abstraction, Custom middleware for request authentication and logging, Celery task queue for asynchronous operations (emergency alerts, query notifications), Django Channels for WebSocket real-time updates, Token-based authentication with refresh mechanism, and Django Admin for backend management.

PostgreSQL Database: Enterprise-grade relational database with Normalized schema for data integrity, Complex queries for service catalogs and pricing, Full-text search for health content and queries, JSON fields for flexible medical data, Transaction support for critical operations (emergency alerts), Automated backups with point-in-time recovery, and Database indexing for query performance.

Emergency Alert System: Multi-channel alert delivery via Firebase Cloud Messaging for instant push notifications, Twilio SMS API for text message alerts to emergency contacts, Voice call integration for automated emergency calls, WhatsApp Business API for messaging alerts, and Location services with GPS coordinates for ambulance dispatch. Alert queue management ensuring reliable delivery. Retry logic for failed alerts. Delivery confirmation tracking. Alert analytics monitoring system performance.

Firebase Services: Firebase Authentication for phone number verification, Cloud Messaging for push notifications, Cloud Storage for images and documents, Analytics for user behavior tracking, Crashlytics for stability monitoring, Remote Config for feature flags, and Dynamic Links for deep linking.

Google Maps Integration: Maps SDK for hospital location display, Geocoding for address conversion, Directions API for navigation to hospital, Places API for nearby emergency services (ambulances, pharmacies), and Distance Matrix for proximity calculations.

Security & Compliance: End-to-end encryption for patient data, HTTPS for all API communication, Role-based access control, Medical data handling per DISHA (Digital Information Security in Healthcare Act), Audit logging for compliance, Secure document storage, Password hashing with bcrypt, and Regular security audits.

Payment Gateway: Razorpay integration for online payments, Multiple payment modes (Card, UPI, Wallet, Net Banking), Payment receipt generation, Refund processing, Payment history tracking, and Secure PCI-compliant processing.

Technology Stack

Kotlin

Swift

Django

PostgreSQL

Firebase

Google Maps API

Business Impact

Emergency Response Excellence:

• 2-minute average emergency alert delivery to all contacts
• 100% alert reliability ensuring critical notifications never fail
• 50+ emergency activations handled successfully
• Family peace of mind knowing help is one tap away
• Faster ambulance dispatch with GPS location sharing

Patient Satisfaction & Trust:

• 4.8/5 app rating from patient users
• 95% query resolution rate within 24 hours
• Transparent pricing building patient confidence
• Reduced anxiety through procedural education
• Enhanced doctor-patient communication beyond consultation hours

Service Accessibility:

• Complete service catalog accessible 24/7
• Procedural understanding through visual gallery
• Informed decision-making with detailed procedure information
• Financial planning enabled by transparent rate card
• Insurance clarity maximizing coverage benefits

Operational Efficiency:

• 60% reduction in phone queries with in-app resolution
• Automated OPD status updates preventing wasted visits
• Streamlined emergency coordination
• Digital query management replacing phone and walk-in queries
• Efficient resource allocation based on service demand analytics

Patient Education Success:

• Health content engagement with 80% of users viewing tips
• Improved treatment compliance through accessible information
• Preventive care awareness reducing emergency presentations
• Post-procedure adherence via digital care instructions
• Disease understanding empowering patients

Business Growth:

• 30% increase in new patient inquiries through app
• Enhanced hospital reputation as tech-forward facility
• Patient retention through convenient digital access
• Referral growth from satisfied app users
• Market differentiation in competitive healthcare landscape

What Made It Successful

Panic Button Innovation: The emergency alert system addressing real gastroenterology emergency needs—severe GI bleeding, acute liver complications—created immediate value differentiating from generic hospital apps. Multi-contact simultaneous alerts ensured help arrives quickly.

Gastroenterology Specialization: Unlike generic hospital apps, every feature was tailored for digestive and liver health—procedure-specific education, GI symptom queries, endoscopy preparation instructions, post-procedure care. Specialist focus created relevance and utility.

Transparent Pricing: Rate card feature with complete procedural pricing was revolutionary in Indian healthcare context where cost opacity is norm. This transparency built extraordinary trust and positioning Galaxy Hospital as patient-centric.

Visual Medical Education: Gallery with actual endoscopy equipment, procedure rooms, and educational videos demystified gastroenterology procedures reducing patient anxiety—critical for invasive procedures like colonoscopy where fear prevents necessary care.

Emergency Contact Integration: Recognizing gastroenterology patients often elderly or requiring family support, comprehensive emergency contact management with relationship tagging ensured right people notified in emergencies—going beyond simple phone book.

Query Resolution System: Structured complaint and query system replacing phone calls provided documented medical guidance—especially valuable in gastroenterology where post-procedure care instructions, dietary modifications, and symptom interpretation are critical.

Native Performance: Kotlin and Swift native development delivered reliability critical for healthcare app—emergency alerts can’t fail due to performance issues. Superior to hybrid alternatives for mission-critical medical applications.

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Transform Your Medical Practice with Digital Solutions

Galaxy Hospital’s specialized platform demonstrates how tailored healthcare apps can enhance patient care, improve emergency response, and build practice differentiation in specialized medical fields.

Our Healthcare App Solutions:

Specialty hospital applications, emergency alert systems, medical pricing transparency platforms, patient query resolution systems, health education content delivery, telemedicine platforms, patient engagement apps, medical procedure catalogs, insurance management tools, and healthcare analytics.

Medical Specialties We Serve:

Gastroenterology and hepatology, cardiology, orthopedics, neurology, oncology, pediatrics, psychiatry, dermatology, urology, and any medical specialty requiring patient engagement and digital transformation.

Let’s discuss your medical practice’s digital needs and create patient care solutions that enhance outcomes while building your practice.

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